Terms & Conditions

By continuing to browse our website or buy any of our services you are agreeing to comply with these terms and conditions. These, together with our Copyright Notice, govern how you can use this website.


The terms ‘NH-Training’, ‘us’, ‘we’ or ‘our’ refers to New Heights Training as the owner of this website.

The terms ‘you’ or ‘your’ refers to the individual, organisation, user or viewer of this website.

The terms ‘training’, ‘coaching’ , ‘services’ and ‘workshops’ are encompassed within “Course” or “Courses” and refer to the Professional Services as offered on this website.

The term “Fee” means investment, cost or the sum payable by you to us in full and in advance for the Services agreed. Buying any of our Services constitutes acceptance of the Terms. The Terms shall not be varied in any way whatsoever unless agreed in advance in writing between the parties.

1. New Heights Training
1.1 The content of our website is for your general information only. We may change it at anytime.

2. Appointment
2.1 We agree to supply the Services to you and you agree to pay the Fee for the same subject to these Terms.
2.2 The exact date and time of our supply of the Services is agreed when you book one of the Services where both parties agree and confirm the date and time via email.
2.3 The amount of the Fee shall be agreed and paid for in advance by you when you select one of the Services. By selecting a Service, you are agreeing to pay the Fee in full at the booking stage

3. Your status
3.1 You understand that the results you achieve for your chosen goal in obtaining the Services are wholly dependent on your actions.
3.2 You enter the Services with the full understanding that you are wholly responsible for achieving your own results. We do not guarantee you any results.
3.3 You understand and agree that the Services provided by us are in no way to be construed as mentoring, psychological counselling or therapy.

4. Our obligations
4.1 We shall endeavour to provide the Services in accordance with these Terms.
4.2 In the event that we cancel the Services for any reason, we shall offer you a new date for the Services and no additional Fee shall be payable by you.
4.3 We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control.
4.4 We provide a number of professional services as outlined on the website. We own the material contained on our website but we reserve the right to amend the content of any Courses.

5. Your obligations
5.1 You shall co-operate with us as reasonably necessary in order to enable us to provide the Services.
5.2 You shall notify us in advance of any special requirements that you may need at the time of booking for any Services.
5.3 In the event that you cancel the Services for any reason, you must do so by email and your full Fee is non-refundable. If you would like to re-schedule the Service – see the cancellation policy.
5.4 Courses which require hotel and travel arrangements or any additional expenses are solely your responsibility.

6. Payment
6.1 For any of the Services you will pay the full amount when the date is agreed and booked which is non-refundable. Payment of all sums shall be made in British pounds sterling and any additional charges or fees in relation to the method of payment will be met by you in full and final settlement.
6.2 The method of payment options available are electronic transfer (BACS or CHAPS) or PayPal.

7. Cancellation policy
7.1 In the event you decide to cancel the Services you must do so by email and your full Fee is non-refundable.
7.2 In the event that you notify us by email that you wish to re-schedule the Services you will only have the chance to reschedule a Service once provided the email notice is received no less than 14 days prior to the scheduled date of the Services, otherwise, you will lose your option to reschedule and your fees will be forfeited.
7.3 Any re-scheduled Service will be at our discretion and you will be responsible to meet any additional Fees that may be reasonably occurred.
7.4 We reserve the right to cancel the Service for any reason by written notice if such notice is given no less than 7 days prior to the scheduled date of the Services.
7.5 In such an event, we shall issue a full refund of any fees you have paid for the Services, within 30 days of the date of cancellation. Subject to the refund, you shall have no other claims against us.

8. Third Party Disclaimer
8.1 Through our website you are able to link to other websites which are not under the control of New Heights Training. We have no control over the nature, content and availability of those sites. The inclusion of any links does not imply a recommendation or endorsement of the views expressed within them.
8.2 We take no responsibility for and will not be liable if this website is temporarily unavailable because of technical issues beyond our control.
8.3 We take no responsibility or liability for the content of the linked website or websites.
8.4 You may not create a link to our website from another website without our express written consent.

9. Copyright Notice
9.1 This website and its content is the copyright of New Heights Training © New Heights Training 2017. All rights reserved.
9.2 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
9.3 Our material includes, but is not limited to, the design, layout, look, appearance and graphics. We restrict any reproduction of it other than under our copyright notice.
9.4 Any redistribution or reproduction of part or all of the contents in any form is prohibited for commercial purposes without our express written permission.

10. Limitation of liability
10.1 Whilst all reasonable care has been taken in the preparation of the Services and related materials, we do not accept responsibility for any errors it may contain or for any loss sustained, by any person placing reliance upon its contents. Consequential loss shall be deemed to include, but is not limited to, failure in any assessments, any loss of profits or anticipated profits, damage to reputation or goodwill, loss of business or anticipated business, damages, costs, expenses incurred or payable to any third party or any other indirect or consequential losses.
10.2 Our liability to you shall at all times be limited to the Fee paid by you for the Services.
10.3 We will not be providing you with any legal advice and the Services offered are not related to any reserved legal activity.

11. Governing law and jurisdiction
11.1 In the event of any dispute arising out of or in connection with this entire agreement, including any question regarding its existence, validity or termination, then the seat or legal place of dispute resolution shall be London, UK.
11.2 The language to be used in the proceedings shall be English. The governing law of this agreement shall be the substantive law of England and Wales.